Google My Business (GMB) is an online tool for businesses to manage their presence on Google and a great way for companies to keep their customers informed. Your GMB page helps customers stay up-to-date about your company location, hours, reviews, etc.
Google has recently released new GMB features to help your local search presence, specifically during COVID-19.
Is your company utilizing these 4 new GMB features?
1. Health & Safety Features
- Appointment required
- Mask required
- Staff wear masks
- Staff get temperature checks
- Temperature check required
2. Pickup and Delivery Options
- Curbside pickup
- No-contact delivery
- Dine-in
3. Online Services
- Online Care
- Online Appointment
- Online Estimates
- Online Classes
4. Messaging
- You can now message customers via GMB on your desktop
- Opt in to the service by clicking Messages and select Settings
- Make sure to respond to messages before 24 hours or Google might revoke your messaging right